Earlsfield Flowers Terms & Conditions for Online Orders

Introduction

These Terms & Conditions ("Terms") outline the basis on which Earlsfield Flowers ("we", "our", or "us") provides online flower delivery services to customers ("you" or "your") in Earlsfield and surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before placing your order.

Scope of These Terms

These Terms apply to all orders placed on our website by customers in Earlsfield and nearby localities. They set out your rights and obligations, as well as ours, regarding the purchase, delivery, and cancellation of flower products and related services ordered from Earlsfield Flowers online.

Order Process

To purchase flowers for delivery in Earlsfield, you will need to select your chosen product(s), add them to your cart, and follow the online checkout process. During checkout, you will need to provide delivery information and any required messages or preferences related to your order.

Once you have submitted your order, you will receive an order confirmation acknowledging that we have received your request. This confirmation does not constitute acceptance of your order. Acceptance of your order, and formation of the contract, occurs only at the point at which your order is dispatched for delivery. We reserve the right, in our discretion, to refuse any order prior to dispatch, for example, due to unavailability of flowers or incomplete delivery details.

Product Availability and Substitutions

All flowers and related products are subject to availability. If, for any reason, a specific item is unavailable, we reserve the right to substitute it with a product of similar style, equal or higher value, and quality. We strive to maintain high standards for all arrangements, and any substitution will be made with your satisfaction in mind. Fresh flowers are natural products, and as such, their colours, sizes, or stem counts may vary slightly from those shown on our website. Images are provided for illustrative purposes only.

Pricing and Payments

All prices for our flowers and products are displayed in Pound Sterling (£), inclusive of VAT at the prevailing rates. Delivery charges are shown separately during the checkout process and are also payable in addition to the product prices.

Payment for your order must be made in full before your order will be processed for delivery. We accept most major credit and debit cards, as well as other payment methods specified at the checkout. We use third-party secure payment processors to handle transactions. Earlsfield Flowers does not store your payment card details.

Delivery

We offer flower delivery across Earlsfield and surrounding areas as specified on our website. Delivery charges depend on your delivery location and the delivery service you select. We aim to deliver orders on your chosen delivery date; however, precise delivery times cannot be guaranteed.

If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour or in a safe location, or attempt re-delivery according to our delivery policy. You are responsible for ensuring that delivery details are accurate and complete. Failure to provide correct information may result in delayed or failed delivery, for which we cannot be held responsible.

Order Amendments and Cancellations

Should you need to amend or cancel your order, please notify us as soon as possible. Cancellations or changes made less than 24 hours before the scheduled delivery date may not be possible. If your order has already been prepared or is out for delivery, cancellations and amendments cannot be accommodated. Please refer to our returns and refunds policy for further details on your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Right to Cancel (Consumers)

By law, you have the right to cancel your order for most products purchased online. However, as fresh flowers are perishable goods liable to deteriorate or expire rapidly, your right to cancel may not apply once the order is in process or dispatched. If you wish to exercise your right to cancel, and your order has not yet been prepared, you may do so by contacting us promptly.

Refund Policy

If you are unsatisfied with your flowers or service, please contact us within 24 hours of delivery. Our team will work with you to resolve any issues, which may include providing a replacement or a refund, depending on the circumstances. We may request photographic evidence to assist with resolution. Refunds will be processed to the original payment method within a reasonable timeframe.

Customer Obligations and Responsibilities

By placing an order with Earlsfield Flowers, you warrant that you are legally capable of entering into binding contracts and are at least 18 years of age. You also agree to provide accurate, current, and complete information when you place an order.

You are responsible for ensuring that the recipient is available to receive the delivery and for providing all necessary instructions, including access details for secure deliveries where required.

Liability and Force Majeure

Earlsfield Flowers shall not be liable for failure to perform, or delay in performing any of our obligations in relation to orders that are caused by events outside our reasonable control (force majeure events). Such events may include, but are not limited to, severe weather, natural disasters, strikes, failures of suppliers, or government restrictions.

To the maximum extent permitted by law, our liability for any loss or damage arising in connection with your order shall be limited to the total amount paid for your order. We will not be liable for any indirect or consequential losses, including but not limited to loss of enjoyment, goodwill, or business opportunity. This does not affect your statutory rights as a consumer, including your right to receive products as described and of satisfactory quality.

Intellectual Property

All content included on our website, such as images, text, designs, trademarks, and logos, belongs to Earlsfield Flowers or its content suppliers and is protected by intellectual property laws. You may use our website only for personal, non-commercial purposes and may not reproduce or distribute any website content without our prior written permission.

Personal Data and Privacy

We take your privacy seriously and handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws. We collect and process your information solely for the purpose of fulfilling your order, providing customer service, and improving our offerings. For details about how your data is used, please refer to our Privacy Policy available on our website.

Third Party Services

From time to time, we may use third-party couriers or delivery services to deliver your flowers. We take care in selecting reputable partners, but we cannot accept responsibility for delays or failures caused by third-party delivery providers beyond our control.

Amendments to These Terms

We reserve the right to amend these Terms at any time to reflect changes in our business operations, legal obligations, or customer feedback. The latest version of the Terms will be made available on our website and will apply to all new orders. It is your responsibility to review the Terms prior to each order.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising from these Terms or your use of our services.

Contact and Customer Service

For questions regarding these Terms & Conditions, or for assistance with your order, please refer to the customer service information provided on our website. Our team is dedicated to delivering exceptional service to all customers in Earlsfield and the surrounding area.

Final Note

These Terms & Conditions apply to all online orders for flower delivery in Earlsfield and nearby areas. By using our website and placing an order, you confirm that you have read, understood, and agreed to these Terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Earlsfield, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Earlsfield.

For assistance with orders, returns or account queries, please fill out the Contact Us form.